Privacy policy

Privacy Policy – FAVIE Shop

Last updated: December 27, 2025

1. Overview

This Privacy Policy explains how personal data is collected, used, and protected when you visit or make a purchase from shop.favie.me (the “Services”).

We process personal data in accordance with applicable Swiss data protection law (nFADP) and, where relevant, the EU General Data Protection Regulation (GDPR).

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

The controller responsible for data processing is:

FAVIE Shop

Email: team@favie.me

3. Categories of Personal Data

Depending on how you interact with the Services, we may process the following categories of personal data:

a) Order & Customer Data

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and transaction history

 

b) Digital Products & Academy Data

  • Email address (for delivery of digital products such as downloads, planners, guides, tools, and digital content purchased via shop.favie.me)
  • FAVIE Academy courses are offered via a separate platform (Podia) at www.favie.me/academy and are governed by the privacy policy of that platform. shop.favie.me does not process or store course usage data beyond purchase confirmation where applicable.

c) Technical & Usage Data

  • IP address
  • Browser and device information
  • Pages visited and interactions with the Services
  • Date and time of access

d) Payment Data

Payments are processed exclusively by third-party payment providers (e.g. Shopify Payments, PayPal, Stripe).

We do not store full payment card details.

4. Purpose of Processing

Personal data is processed solely for legitimate business purposes, including:

  • Processing and fulfilling orders (physical and digital products)
  • Delivering digital content and services
  • Customer communication and support
  • Accounting, invoicing, and legal compliance
  • Ensuring security and preventing fraud
  • Improving functionality, usability, and performance of the Services

Marketing communications are sent only where consent has been given and can be withdrawn at any time.

5. Disclosure to Third Parties

Personal data may be shared with trusted service providers only to the extent necessary to operate the Services, including:

  • Shopify (e-commerce platform and hosting infrastructure)
  • Payment processors (e.g. Stripe, PayPal, Shopify Payments)
  • Postal and logistics providers for physical deliveries
  • Analytics, security, and technical service providers

Personal data is not sold to third parties.

6. International Data Transfers

As an international online shop, personal data may be processed or stored outside Switzerland or the EU, including in the United States (e.g. Shopify infrastructure).

Where required, such transfers are protected by appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission and recognized by the Swiss Federal Data Protection and Information Commissioner (FDPIC), or other legally recognized mechanisms.

7. Cookies & Similar Technologies

The Services use cookies and similar technologies to ensure functionality, maintain cart and checkout processes, and analyze website performance.

You can manage cookies through your browser settings. Disabling cookies may limit certain features of the Services.

Where required by applicable law, cookie consent is obtained through appropriate mechanisms provided by the platform.

8. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy.

Business and accounting records are retained in accordance with Swiss legal retention obligations, generally for 10 years.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of data where legally permissible
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent

Requests can be sent to team@favie.me.

Identity verification may be required as permitted by law.

You also have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC) in Switzerland.

10. Children’s Privacy

The Services are not intended for children under the age of 16.

We do not knowingly collect personal data from minors.

11. Security

Appropriate technical and organizational measures are implemented to protect personal data. However, no system can guarantee absolute security.

12. Third-Party Links

The Services may contain links to third-party websites or platforms. We are not responsible for their privacy practices or content.

13. Changes to This Policy

This Privacy Policy may be updated to reflect legal, technical, or operational changes.

The current version is always available on shop.favie.me.

14. Contact

For privacy-related questions or requests:

Email: team@favie.me