Refund policy

Last updated: August 4, 2026

1. Overview

Thank you for shopping with FAVIE Shop.

Many of our physical products are manufactured specifically to order. This made-to-order approach helps reduce overproduction and unnecessary waste while allowing us to offer unique, high-quality products.

Please read this Return & Refund Policy carefully before placing your order.

By placing an order, you acknowledge and agree to the terms set out below.

2. Made-to-Order Products

Because many of our physical products are manufactured specifically for each customer after an order has been placed, we generally do not accept returns or exchanges unless the product arrives damaged, defective, or incorrect.

Please review product descriptions, sizing information, and your order details carefully before completing your purchase.

3. Returns & Exchanges

Returns or exchanges are not accepted for:

• Change of mind
• Incorrect size selected by the customer
• Personal preference
• Accidental orders
• Minor variations in color or appearance caused by screen settings or the manufacturing process

4. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

Please email: team@favie.me

To help us review your request, please include:

• Your order number
• Photographs of the product
• Photographs of the packaging (if applicable)
• A brief description of the issue

Each request will be reviewed individually.

Where appropriate, we may offer a replacement, refund, or another suitable solution at our discretion.

5. Refunds

Approved refunds will be issued to the original payment method unless otherwise required by applicable law or agreed with the customer.

Please note that processing times may vary depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless required by applicable law or where the error was caused by us.

6. Digital Products

Digital products, including but not limited to downloads, templates, planners, worksheets, guides, ebooks, and similar digital content, are delivered electronically.

Due to the nature of digital products, all digital sales are final.

Once access has been provided or a download has been made available, refunds, returns, exchanges, or cancellations cannot be offered except where required by applicable law.

7. Order Cancellations

Orders may be cancelled only before production has begun.

Once production has started, cancellations or modifications generally cannot be accepted because the product is already being manufactured specifically for your order.

If you need to request a cancellation, please contact us as soon as possible at team@favie.me.

8. Lost Shipments

Questions regarding shipping delays or lost shipments are handled in accordance with our Shipping Policy.

If your shipment appears to be lost, please contact us and we will assist in investigating the shipment with the shipping carrier where appropriate.

9. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any mandatory rights that customers may have under applicable consumer protection laws.

Where mandatory law provides greater protection than this policy, the applicable legal provisions shall prevail.

10. Contact

If you have any questions regarding returns or refunds, please contact:

Email: team@favie.me