Shipping policy

Last updated: August 4, 2026

1. Overview

Thank you for shopping with FAVIE Shop.

We offer both physical and digital products. Many of our physical products are manufactured specifically for you after an order has been placed. This made-to-order approach helps reduce overproduction and unnecessary waste while allowing us to offer unique, high-quality products.

Digital products are delivered electronically after successful payment and are not subject to physical shipping.

Production and shipping times for physical products vary depending on the product, destination, and fulfillment partner.

2. Order Processing

Orders are processed after successful payment has been received.

For made-to-order products, production generally begins shortly after an order has been confirmed.

Production times are estimates only and may vary depending on product type, manufacturing capacity, seasonal demand, and order volume.

3. Order Changes & Cancellations

Orders may be cancelled or modified only before production has begun.

Because many of our products are manufactured specifically to order, cancellations, modifications, or address changes cannot be guaranteed once production has started.

If you need to request a change, please contact us as soon as possible at team@favie.me.

4. Shipping Destinations

We currently ship to most countries supported by our fulfillment partners.

Shipping availability may vary depending on local regulations, carrier restrictions, or operational limitations. Certain destinations may not be available for delivery.

Available shipping destinations are determined during checkout.

5. Shipping Times

Estimated delivery times are provided during checkout whenever available.

Actual delivery times may vary depending on:

• Destination country
• Customs processing
• Local postal services
• Weather conditions
• Public holidays
• Carrier delays
• Other circumstances beyond our reasonable control

Delivery dates are estimates only and cannot be guaranteed.

6. Tracking Information

Tracking information will be provided whenever available by the selected shipping method or carrier.

Please note that tracking availability may vary depending on the destination and shipping service.

7. Shipping Costs

Shipping costs are calculated during checkout based on the destination, shipping method, product size, weight, and order contents.

Applicable shipping charges are displayed before completing your purchase.

8. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

These charges are the responsibility of the customer.

FAVIE Shop has no control over these charges and cannot predict their amount.

9. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete shipping address is provided, additional shipping charges may apply if reshipment is possible.

Orders that have already entered production generally cannot be modified.

10. Multiple Shipments

Some products may be manufactured and shipped by different production partners.

As a result, items from the same order may arrive in separate packages and on different dates.

11. Shipping Delays, Lost Shipments & Force Majeure

Once an order has been handed over to the shipping carrier, delivery is handled by the carrier.

While we are happy to assist in resolving shipping issues, we cannot be held responsible for delays caused by shipping companies, customs authorities, weather conditions, strikes, force majeure, or other events beyond our reasonable control.

If your shipment appears to be lost, please contact us and we will work with the shipping carrier to investigate the shipment.

12. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery at team@favie.me.

Please include:

• Your order number
• Photographs of the product
• Photographs of the packaging (if applicable)
• A brief description of the issue

Claims will be reviewed individually. Where appropriate, a replacement or refund may be provided in accordance with our Return & Refund Policy.

13. Digital Products

Digital products are delivered electronically after successful payment.

Delivery instructions or download information will be provided on the applicable product page and/or by email.

No physical shipment is required for digital products.

14. Contact

For shipping-related questions, please contact:

Email: team@favie.me